FAQ

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1. Does the store Do Returns?

If you are unhappy with for any reason or products, simply return it to us within 30 days and we will happily store credit or refund.

For further info please check our Return Policy page.

2. How long will my order take to arrive?

All orders will be different so that will be their delivery time. Orders will depend on what shipping method you have chosen at checkout.

For the UAE, it is same-day delivery for all purchases within Dubai when ordered before 1 PM (GST). Orders outside Dubai within the UAE orders must be placed before 9 AM (GST) 

Rest of the Middle East 2-3 business day by DHL Express - click here to check your estimated time arrive and package tracking

3. What shipping methods do store offer?

We offer a range of different shipping options. You can check the full details about our Shipping Policy Here

MX Online personal courier service for in the United Arab Emirates

Rest of Middle East DHL Express

4. Is it a UAE based Company?

Yes, But the products are from different brands, which originate from multiple countries.

5. Are All Products In Stock?

All our products are in stock and ready to be shipped, go, and order.  If any item is out of stock it will say so. There is a “notify me” option for you to click to get updates on when the products you need becomes available again.

6. The Product I Want Is Sold Out!

Some products sizing are faster moving then others and can sell out every now and then.

7. Can you order products that are not on your website?

Indeed - we have the biggest scope of Motocross Gear, Protective Gear, Bike Parts, and Accessories in the nation.

Nonetheless, in the event that you have particular items that you're searching for which we don't have recorded at that point let us know and we'll pursue it up for you.

Don't hesitate to contact us. we will do our best to help and accommodate your wishes.

8. Do you have a retail store/showroom I can visit?

We have an amazing stock warehouse/showroom in Dubai that customers can come in and check out gear.

9. How long will it take to dispatch my order?

For Dubai, we dispatch within same day before 2PM (GST), the rest of the UAE we dispatch before 9AM (GST) when orders are placed within the time frame.

Rest of Middle East 1-4 business days by DHL Express - click here to check your estimated time arrive and package tracking

10. How can I track my order?

For courier delivery inside UAE you will receive a confirmation email and text message contact us on WhatsApp we will give you and ETA

For DHL express delivery outside UAE, you can follow your tracking number.

11. What Size Am I?

Every person has a different shape and size and every brand has different sizes too. So Customers generally get confused about the sizes because of different brands. To solve that problem of our customers we have prepared Sizing Charts. You can check them HERE (Sizing chart page link here)

If there still is an issue that is bothering you, feel free to contact our customer care service.

12. Do you have any helpful buying guides?

You can check your sizes here.

13. Do You Ship Internationally?

Yes we do! We ship to all regions inside the Middle East

14. What is the best way to reach you?

You can contact us via Live Chat, Email, Call, Watsapp. Do check our contact Info Here

Alternatively, our retail store is located at Warehouse 5, 29B St, Al Quoz 3, Dubai, UAE